Refund & Cancellation Policy

Core Principle: Services Instantly Consumed

Unlike physical goods, remote IT services, software diagnostic labor, and network configuration efforts are executed and consumed in real time. For this reason, Micro Aid Solutions maintains a strict no-refund policy for diagnostics and completed support labor. We dedicate engineering resources, software licenses, and technician time to your system immediately upon authorization.

1. Diagnostic Sessions

All diagnostic connection fees are 100% non-refundable once a remote support engineer connects to your computer or initiates diagnostic software. This fee covers the dedicated time of our engineer and the secure remote connection licensing. If our technician determines that a hardware replacement (e.g., failed hard drive, broken motherboard) is required and you choose not to proceed with the hardware replacement, the diagnostic fee remains due and non-refundable.

2. Completed IT Support and Repair Services

Once a service (e.g., malware cleanup, system optimization, software installation, printer sync) has been declared complete by the technician and verified by you during the session, the payment for the service is final and non-refundable. Micro Aid Solutions provides a 7-day warranty on the specific work performed. If the exact same issue reoccurs within 7 days of service completion, we will reconnect to resolve the issue at no additional labor cost. This warranty does not cover new issues, infections caused by subsequent user browsing, or software conflicts caused by subsequent updates.

3. Subscription Support Programs

If you are enrolled in a monthly or annual support subscription plan:
• Monthly plans may be canceled at any time; however, no pro-rated refunds will be issued for the current billing cycle.
• Annual plans may be canceled within thirty (30) days of purchase for a refund, minus a standard setup fee and the retail value of any remote support sessions utilized during those 30 days. After 30 days, annual subscriptions are non-refundable.

4. Dispute Resolution & Anti-Chargeback Protection

A. Mandatory Escalation: If you are dissatisfied with our services or notice an unauthorized charge, you must contact our billing department immediately at +1 323 805 0805 or email us at microaidsolutions@gmail.com. You agree to give our support desk 14 business days to review, troubleshoot, or resolve your request before filing a credit card dispute or chargeback.

B. Legitimate Charge Verification: By accepting remote support, you acknowledge that you authorized the card charge. Filing a chargeback claiming "Service Not Received" or "Unauthorized Charge" for a session that has been successfully connected and logged is fraudulent. Micro Aid Solutions actively logs remote connections, IP addresses, diagnostic file outputs, and telephone audio recordings. This data will be submitted to the merchant bank and card issuer as evidence of service delivery during any chargeback arbitration.

C. Chargeback Penalty: If a chargeback is initiated without utilizing our mandatory 14-day customer support escalation process, and the charge is posteriormente validated, the Client agrees to pay a $150.00 administrative fee. Unpaid disputes and fees will be referred to third-party collections and credit reporting bureaus.

5. How to Request an Escalation Review

To request a management review of a billing issue, please prepare:
1. Customer Name and billing phone number.
2. Date of service and the name of the technician who connected.
3. A detailed written description of why you believe the work performed did not meet expectations.
Email this information to: microaidsolutions@gmail.com. Review decisions are rendered within 5-7 business days.