Privacy Policy
Last Updated: June 23, 2026
1. Information We Collect
We collect personal information that you voluntarily provide to us when you contact our helpline, submit a callback form, or book remote support sessions. This includes:
• Name, telephone number, and email address.
• Billing information, credit/debit card numbers, and transaction history.
• Computer system details, technical logs, software profiles, and remote support diagnostic files.
2. How We Use Your Information
Your information is used to:
• Provide rapid diagnostic checks and tech support fixes.
• Process authorized transactions and payments securely.
• Validate authorized transactions in the event of billing inquiries or payment disputes (e.g. merchant chargeback verification).
• Improve our technical repair tools and engineer training.
3. Remote Support Diagnostics Logging
For security, quality control, and fraud prevention purposes, our remote support sessions generate secure session log files and connection histories. These logs record connection start/end times, technician notes, repaired registry paths, and system diagnostics outputs. We retain these logs securely to help verify that services were requested and delivered, and we will submit this documentation if required during chargeback dispute management.
4. Security and Data Protection
We leverage industry-standard security protocols to protect your personal and billing data. Payments are processed in compliance with PCI-DSS security standards. All remote diagnostic sessions run through secure 256-bit AES encrypted data tunnels. We do not sell or lease customer information to third parties.
5. Sharing Information
We may share your data only with third-party service providers who assist us in operations (e.g. payment processors, secure SMS/call routing providers). We may also release information if required by law or in cooperation with financial institutions to defend against fraud or unauthorized transaction disputes.
6. Contact Us
If you have any questions regarding our Privacy Policy or need details on how we store data, please email: microaidsolutions@gmail.com or call our main desk at +1 323 805 0805.